Get In Touch

Thank you for choosing POLLY IN ROSE.

At POLLY IN ROSE, we're committed to making your shopping experience effortless, enjoyable, and personal. Whether you need help choosing the perfect dress, have a question about your order, or need assistance after your purchase, our Customer Care Team is here to help.

Get in Touch

Customer Support Email

📧 hello@pollyinrose.com

We aim to respond to all customer inquiries within 24–48 business hours, Monday through Friday.

For questions regarding an existing order, please include your order number so we can assist you more efficiently.

How We Can Help

Our Customer Care Team is happy to assist you with:

  • Order Status & Tracking

  • Shipping Information

  • Returns & Refunds

  • Product Details & Availability

  • Size and Fit Recommendations

  • Payment Questions

  • Website Assistance

  • General Customer Inquiries

Whatever you need, we're here to make finding your next favorite look a smoother experience.

Business Information

POLLY IN ROSE

1222 Towering Pines Ln
Albany, GA 31705
United States

Business Correspondence Only

Please note that this address is for business correspondence and is not our return warehouse.

If you need to return an item, please contact our Customer Support Team before sending anything back. Once your return request has been reviewed and approved, we'll provide the appropriate instructions and return address.

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (EST)

Saturday – Sunday
Closed

Messages received outside our business hours will be answered on the next available business day.

Before Contacting Us

To help us resolve your inquiry as quickly as possible, please include:

  • Full Name

  • Email Address

  • Order Number (if applicable)

  • A Brief Description of Your Inquiry

If you're contacting us about a damaged, defective, or incorrect item, please attach clear photos of the product, its packaging, and the shipping label. This helps our team review the issue and determine the best solution.

We're Here for You

Thank you for being part of POLLY IN ROSE.

We believe great style should come with thoughtful service. Your trust means a lot to us, and we're dedicated to helping you feel confident and cared for at every step of your shopping journey.

Have a question? Reach out to us at hello@pollyinrose.com. We'd love to hear from you.