Shipping policy

Welcome to POLLY IN ROSE.

At POLLY IN ROSE, we're committed to making your shopping experience smooth and reliable, from placing your order to receiving your favorite styles. Please review our Shipping Policy for information about order processing, shipping fees, tracking, and delivery.

Order Processing

Once your order has been placed successfully and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.

Processing Time: 1–3 Business Days

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • Orders placed outside business hours will be processed on the next available business day.

  • During holidays, promotional campaigns, or peak shopping periods, processing times may be slightly extended.

Each order is carefully checked before dispatch to help ensure product quality and order accuracy.

Shipping Methods & Rates

We currently offer the following shipping options for orders within the United States:

Shipping Method Order Amount Shipping Fee
Standard Shipping $0.00–$54.99 $10.00
Free Standard Shipping $55.00 and above FREE
Expedited Shipping $0.00–$99.99 $18.00
Free Expedited Shipping $100.00 and above FREE

Shipping fees are calculated automatically at checkout based on your order total and the shipping method selected.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates typically become available within 24–48 hours after the carrier scans your package.

You can also track your shipment through:

https://www.17track.net

If you have questions about your shipment, please contact our Customer Support Team at hello@pollyinrose.com.

Shipping Information

To help ensure successful delivery, please keep the following in mind:

  • Please double-check your shipping address before completing your order.

  • Shipping address changes may not be possible once an order has entered processing.

  • Orders containing multiple items may arrive in separate packages, depending on inventory availability.

  • Shipping carriers are selected according to the destination and logistics availability.

  • We currently do not ship to APO, FPO, or DPO military addresses.

Customers are responsible for providing accurate and complete shipping information when placing an order.

Shipping Delays

While we work hard to process and ship orders promptly, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Severe weather conditions

  • Transportation disruptions

  • Public holidays

  • High shipping volumes

  • Incorrect or incomplete shipping information

  • Unexpected carrier delays

We appreciate your patience and understanding if your shipment takes longer than expected.

Lost or Damaged Packages

If your package appears to be lost, arrives damaged, or experiences an unusual delivery delay, please contact our Customer Support Team for assistance.

To help us review the issue, please provide:

  • Order Number

  • Photos of the shipping package, if applicable

  • Photos of the shipping label

  • Photos of the damaged item, if applicable

Our team will review the information provided and help determine the appropriate next steps.

Customs & Import Charges

Our shipping options described above apply to orders shipped within the United States. If international shipping is offered for your order, additional customs duties, taxes, VAT, or import fees may apply depending on the destination country's regulations.

Unless otherwise stated at checkout, these additional charges are the customer's responsibility.

Business Address

The address below is provided for business correspondence only and is not our return warehouse address.

Please contact our Customer Support Team before returning any merchandise. Once your return request has been reviewed and approved, we will provide the appropriate return instructions and return address.

Contact Us

POLLY IN ROSE

📧 Email: hello@pollyinrose.com

Business Address:

1222 Towering Pines Ln
Albany, GA 31705
United States

Business Correspondence Only – Not a Return Address

If you have any questions about shipping, tracking, or delivery, please contact us at hello@pollyinrose.com. Our Customer Support Team typically responds within 24–48 business hours.

Thank you for shopping with POLLY IN ROSE. We're delighted to be part of your style journey and appreciate your trust in our brand.